Mobile Field Service App
Seamlessly Connecting Your Back Office & Field Operations
Click through the flowchart below to see how WorkWave Service optimizes operations at every stage.
Complete Customer
Information
The WorkWave Service Mobile App gives your technicians instant access to all of the data they need while in the field. This includes upcoming appointment details, customer information, service history, private notes, billing records, and more. An always up-to-date route eliminates printing and notifies your technicians of changes to their schedule while providing turn-by-turn directions to their next appointment. While on-site, your technicians can upsell services, record materials used, capture photos, and even enter customer leads with just a tap. When the job is complete, your technicians can accept customer payments, record signatures, and send service reports right from their device. The Mobile App keeps your technicians working, even when their device is offline. When they’re back online, all of their progress, notes, and recorded data are instantly synced to the back office.
With WorkWave Service Mobile
Access Complete Customers Data & Service History, Upsell Products Easily, Capture Leads in the Field, and Provide Immediate Customer Follow-ups
Easily fill commonly used and regulatory forms or build estimates
- Field teams can access company-specific templated forms for consistent, branded, professional documents
- Create multiple proposals for a single contact
- Access from mobile, tablet, or desktop - online or offline
- Upload estimates or proposals and have them signed while on the job
Work From Anywhere
- Customer Data & Service Location Information
- Easy-to-use for workers of every proficiency
- Native Mobile Apps for iOS and Android
- Real-time sync with WorkWave Service on your desktop
- Flexible permission management for different employee roles
Increased Productivity
- Always Up-To-Date Route
- Instant Notifications for Appointment Schedule Changes
- Ability to Contact Customers, Review Service History, and View Upcoming Scheduled Work
- Access Customer Notes such as Pets, Gate Code, Coupons Applied
- Add and View Notes, Documents, Videos & Photos On-Site
- Capture New Leads
- Easily Upsell Products & Services
- Accept Check, Credit Card and Cash Payments Directly From Customers
- Capture Customer Signatures
- Turn-by-Turn Directions and Estimated Work Order Durations
- Send Service Reports Upon Job Completion
- Send Online Business Review Requests to Happy Customers
- Trigger Configurable Messages to Next Customer
Transform your business processes through powerful software automation tools.
Business Reviews
Request a business review from your service mobile app after you have completed your service and at the customers happiest, which is when they are likely to respond and leave a positive business review.
Pre-Configured Text Messages
Let your techs or crew leaders easily send a text message to customers on their route for the day, such as "I'm on the way" or "I'm 10 min away."
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